IT Support Essex & London

Softlink Solutions provide a wide range of award winning, comprehensive IT Support services including Outsourced IT Support, Remote IT Support, Managed IT Services, IT Consultancy, IT Infrastructure, IT Support Essex & London, IT Security including GDPR Consultancy and Cloud Computing solutions. As a result, we are one of the trusted IT Support providers in Essex & London.

Since 1998, we have been the preferred IT Support provider for businesses located across Essex and Greater London. These vary in size from large businesses to a wide variety of small to medium sized businesses located in Essex and the surrounding area. Our average response time for IT Support tickets is under 5 minutes which as a result sets us apart from other IT Support companies in Essex. Consequently, our consistent performance is reflected in our customer reviews.

Clients choose to work with Softlink Solutions due to the size of our support help desk, back office staff and extensive industry experience. Furthermore, our staff and certifications set us apart from our Essex & London competitors and demonstrate our business efficiency and high level of corporate governance which as a result is appealing to our larger clients.

Our latest testimonial

“Softlink Solutions were chosen to supply, deliver, configure and install 220 laptops and 26 secured laptop trolley carts in all of the County Council’s youth centres throughout Essex. They delivered an excellent service, which was on time and within budget over the space of 5 days.

Essex Youth Service is an excellent informal education, social and personal development service targeted at the most vulnerable young people as well as supporting local community and voluntary sectors to deliver their own youth provision. By providing such a service Softlink Solutions have enabled us to deliver this great resource.

I have no hesitation in recommending Softlink Solutions from hardware provision to IT support Essex.”

Essex County Council

Darren Connew
Business Development & Operations Manager

What makes us a leading IT Support provider in Essex & London?

Softlink solutions are renowned as one of the trusted IT Support companies in Essex & London due to our varied client portfolio, 98% client retention rate, outstanding customer reviews and accredited industry partnerships. We are proud to be a certified Microsoft Partner and also provide Cyber Essentials audits and certifications for clients.

Our Clients do business with us because of the positive impact our support process has on their business. We prefer to build a business relationship and not a sales one, to work with our Clients ensuring we’re working towards meeting our Best Practices and review strategic long term planning of your IT. This can encompass anything from a re-design of the infrastructure, supplying the hardware, carrying out the installation, to advice on your applications, as well as our continued IT Support with budget and technical reports.

What makes Softlink Solutions different to other IT Support companies in Essex & London?


provided by our UK AND USA based ITIL Service Desk
IT Support Essex


with mainstream vendors, Microsoft Partner


to detect performance issues before they arise


are assigned to each client as a first point of contact
IT Support Essex


no long term commitment, just 3 month contracts

Our Standard IT Support Essex & London Services

As standard, part of having a Managed IT Support contract with us is we’ll maintain and protect the vital components of your IT Network 24 hours a day, 7 days a week by monitoring and maintaining its overall health and performance. As a result, our clients experience reduced downtime, disruption, data loss and quicker fault identification.


Agreed Service Level Agreements (SLA)
Unlimited remote support
Unlimited telephone support


Proactive server monitoring
Patch management
IT Security recommendations


Dedicated technical Account Manager
Quarterly review meetings
Complete Project Management

October 2018 service level performance

Average Response Time
1st Contact Fee Resolution
Customer Retention Rate
Customer Satisfaction

IT Consultancy in Essex & London

We provide IT Support, IT Infrastructure and IT Consultancy across Essex & London, acting as an Outsourced IT Support provider for the majority of our clients. Furthermore, we are also appointed to work alongside internal IT Departments for our larger clients who require additional specialist Consultancy or help.

Our Standard IT Consultancy Services


IT Security

Server Backup Solutions

Disaster Recovery


IT Infrastructure

Data Security

Virtual IT Director


Netowrk Analysis

Patch Management

Strategic Road Mapping

Who else do we work for?

We work with businesses across Essex & Greater London and have a diverse client base ranging from fast growing start ups, SMEs, to well established larger businesses.

With 20 years’ experience in varying industries, we have worked for clients across all the major verticals including Manufacturing, Finance, Construction, Pharmaceutical, Wholesale and Distribution and, therefore, have a wide range of case studies.

However, no matter the vertical, we know that above all, no two businesses operate the same way which is why we’ll propose an IT Support package specific to your business requirements. For that reason we prioritise your future business development plans above all else.

Contact our IT Support Essex Office

Call us now: 0845 094 0010

Heybridge Business Centre, 110 The Causeway,
Maldon, CM9 4ND

Contact our IT Support London Office

Call us now: 0845 094 0010

Tower 42, 25 Old Broad Street,
London, EC2N 1HN

Here are some other benefits of our IT Support Essex & London Services

  • Microsoft Certified

    we’re proud to be Microsoft small and mid-market cloud solutions, aswell as Microsoft datacenter provider

  • 24/7 Service Desk Support

    we’re there to help you at the times you need us most

  • Monthly Performance Review

    showing how Softlink Solutions and your IT Networks are performing

  • UK & USA Support Desk

    you’ll deal directly with our Engineers in the UK or USA

  • 24 Hour Monitoring

    we monitor your systems proactively to identify potential faults before they arise

  • Remote Support

    decreased resolution times with our remote management software

  • Expertise

    all our Engineers and Consultants are trained and qualified IT Specialists

  • Added Value

    no additional call out charges or travel expenses, just an agreed, fixed, hourly rate

  • Customer Service

    we tailor our Service Level Agreements (SLAs) specifically to your business needs

  • Done Awesome

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Some of our industry partners

IT Support Essex
IT Support Essex
IT Support Essex
Business IT Support London
Business IT Support London
IT Support Essex
IT Support Essex
IT Support Essex